Datanomers’ Big Data Solutions are comprehensive, unique, accurate and can easily automate complex processes. One such solution is Call Quality Solution for enterprise and carriers. Some of the biggest enterprises in the world have benefited financially from this solution. CQM is our flagship Big Data Solution.
Customer churn refers to when a customer (player, subscriber, user, etc.) ceases his or her relationship with a company. Customer churn is a key component to business growth. Calculating customer churn is essential for any service based business that has an ongoing relationship with their customers, that is of monetary value. The ability to predict that a particular customer is at a high risk of churning, while there is still time to mitigate, represents a huge additional potential revenue source for your business. Datanomers subscriber solutions able to (a) predict in advance which customers are going to churn and (b) know which marketing actions will have the greatest retention impact on each particular customer. Datanomer’s unique churn prediction modeling algorithms combined with NLP & NLU capabilities goes beyond just predicting churn for your customer’s it also determines what proactive marketing actions you need to take for each at-risk customer to achieve the maximum degree of retention possible.